Recoveries Claims Handler

Job description

Recoveries Claims Handler Location: Manchester: About the role: Recovery is where the money comes back and where good claims handling really shows. As a Recovery Handler, you will play a critical role in recovering financial outlay following non fault claims, protecting our customers’ interests, and ensuring excess payments are returned promptly where applicable. This role sits at the start of the recovery journey. You will make sure our outlay is accurately reflected, pursue recovery opportunities proactively, and manage third party insurers and solicitors with confidence. You will balance commercial awareness with strong customer care, keeping policyholders informed throughout the process. If you like ownership, accountability, and seeing tangible results from your work, this role delivers exactly that. What you will be doing: Following correct governance for abandoned recoveries and instalment plans - Managing recovery activity following non fault claims - Ensuring recovery documentation accurately reflects financial outlay - Engaging with third party insurers and solicitors to pursue recoveries - Protecting customer rights throughout the recovery process - Returning customer ex...