Call Center Agent

Job description

Job Description The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. - Answering and efficiently handling or Directing incoming calls - Maximizing opportunities to confirm room, dinner and show reservations sales - Inputting room, restaurant and show reservations in the appropriate computer systems - Providing callers with necessary confirmation - Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities - Listening and documenting information accurately while on calls - Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed Qualifications: - Must be at least 21 years of age or older - Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department - Willingness to work a flexible schedule that varies according to business needs - Reading and communicating (writing and speaking) fluently and professionally in English - Knowledge of languages additional to English is preferred - Minimum of one year work experience in a high-volume ca...