Customer Support Specialist

Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a Customer Support Specialist who will strengthen our Operations and Customer Service team. The ultimate goal of this role is to manage customer inquiries efficiently, provide solutions to issues, and ensure a smooth experience for our clients throughout their interactions with Xometry. Responsibilities: Handle incoming customer calls, emails, and messages promptly and professionally. Solve customer issues directly or escalate to the relevant internal teams when necessary. Maintain accurate documentation in internal CRM and support systems. Track customer requests, follow up on pending issues, and ensure timely resolution. Collaborate with internal teams to support process improvements and problem-solving. Contribute to the continuous enhancement of customer service quality. Achieve results and meet se...