Lead Guest Experience Host

Job description

Description About Heritage Hotels & Resorts: Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you believe hospitality can make a meaningful impact, we invite you to join the Heritage family. Why This Role Matters: This role matters because it ensures that service standards are not only met but consistently elevated in real time. As a visible leader on the floor, the Guest Experience Lead directly influences the quality, energy, and execution of the guest experience. By supporting team members, resolving challenges proactively, and reinforcing expectations through action, this role helps create a cohesive, high-performing environment where guests feel genuinely welcomed, cared for, and remembered. What You’ll Do: Why You’ll Love Working With Us - Lead by example through consistent delivery of refined, personalized guest service. - Support daily shift operations and assist in coordinating t...