Customer Service Rep Part Time

Job description

Benefits: Ace Handyman Services of Lincoln Way is hiring a Part-Time Customer Service Representative (CSR) to support our growing home services business. This is an in-office position ideal for someone who is professional on the phone, highly organized, and comfortable handling inbound customer calls, scheduling, and data entry in a fast-paced environment. We offer a flexible weekday schedule within business hours (8:00am–4:30pm), making this a great opportunity for candidates looking to work consistent daytime hours, including those aligning work with school schedules. - Competitive salary - Flexible schedule - Paid time off What You’ll Do: Answer inbound customer service calls and respond to inquiries professionally and efficiently Gather detailed project information and enter accurate notes into our ServiceTitan Field Management system Provide ballpark estimates and schedule service appointments Manage scheduling updates and communicate with field staff (craftsmen/technicians) Provide a positive customer experience from first contact through project completion Assist with general office and administrative tasks What We’re Looking For: - 3+ years of customer service experience, i...