Sr Robotic Support Engineer

Job description

THIS IS A ENGINEERING ROLE NOT AN IT SUPPORTING ROLE. Job Overview: A Support Engineer finds solutions (mechanical/electrical engineering) to problems with products and helps customers work through technical difficulties. The Support Engineer responds to customer needs 24/7/365. The role is responsible for: tracking and documenting customer issues, obtaining data for consultation with other business units on issues and resolution, and communicating with the customer on the status and resolution planned for their needs. The person in the role will champion design changes needed to meet customer needs and design short-term and long-term resolutions for products that are in the field. The person will also attend design reviews and provide insight to design for reliability, maintenance and repair and work through issues with legacy products and the various versions/releases of legacy products. Job Functions: - Monitor incoming customer issues 24/7/365. On call would be shared by the team on rotation basis. - Form plans to fix incoming customer issues. - Escalate customer issues to other business areas for resolution and assistance. - Design short- and long-term resolutions for products...