Late Stage Collections Supervisor

Job description

Come join our amazing team and work a hybrid schedule! The Late Stage Supervisor is responsible for supervising a staff of Late Stage Collections Specialists in the day-to-day operations of late stage (60+days) Mortgage Loan Collections. Performs all duties in accordance with all company guidelines and applicable federal, state, and local regulations. The target salary range for this position is $52,000.00 - $65,000.00 per year plus monthly bonus. What you’ll do: - Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems. - Oversees the daily operation of Collections; provides guidance and direction in daily work flow and volume. Communicates and publicizes to the group the daily work goals, changes, and any fluctuations to staff. - Assists Late Stage Collections Specialists with escalation calls, addresses complaints, and resolves problems. - Reviews and revises daily productivity reports. - Performs monthly loan file audits to validate Late Stage Collec...