Shift Lead (De-railed Diner)

Job description

The Shift Lead plays a key role in the daily operations of Derailed Diner. You’ll lead by example, keep the team on track during shifts, and ensure every guest leaves satisfied. You're the go-to person when the manager’s off duty and the one who helps make sure everything runs smoothly. Key Responsibilities: - Supervise team members during shifts and ensure efficient service - Open and/or close the diner following proper procedures - Ensure cleanliness and food safety standards are maintained - Provide training, guidance, and support to team members - Handle customer concerns and resolve issues professionally - Monitor shift performance and help maintain labor and food cost goals - Assist with inventory checks and restocking as needed - Report shift updates, incidents, or concerns to management What We’re Looking For: - Previous restaurant or food service experience (leadership experience a plus) - Strong communication and leadership skills - Ability to stay calm and efficient under pressure - A positive attitude and team-first mindset - Willingness to work flexible hours, including nights, weekends, and holidays - Must be dependable, punctual, and professional