DENZA-After Sales Community Specialist

Job description

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. Key Responsibilities: 1. Community Content Planning & Publishing Develop and execute community content plans aligned with brand and business objectives Create, localize, and publish engaging content (posts, announcements, campaigns, feature guides, etc.) within the APP community Coordinate with regional and HQ teams to ensure content consistency and localization relevance 2. Community Moderation & Quality Management Review, moderate, and approve user generated content to ensure community guidelines and quality standards are met Identify highquality posts and users, curate featured content, and promote positive community culture Monitor community sentiment, trends, and user fe...