Freedom Portfolio Strategy - Senior Associate

Job description

The Freedom product team is responsible for managing the Freedom Flex, Freedom Unlimited, Freedom Rise and legacy Freedom card portfolios, Chase’s flagship, proprietary cash back products. In this role, you will drive the strategy and execution of Freedom's Quarterly Customer Engagement Program (QCEP). The QCEP program offers Freedom Flex and Chase Freedom (Legacy) customers the opportunity to earn 5% cash back on popular rotating quarterly categories and merchants. You will balance financial performance, customer sentiment, and business goals to drive program engagement. Job Summary: As the part of the portfolio strategy team for Freedom products, you will be responsible to partner across the organization to influence and inform customer experiences for the segment. The relationships you build and develop with a broad variety of teams across our marketing, data and analytics, finance, insights, and product, etc. organizations will be key to success. Using your data analysis skills, strategy experience, customer mindset, and customer insights, you will quantify opportunities and work across the team and with partners to support and optimize the program. To be successful, you are an...