Referral Representative - Patient Scheduling

Job description

Primarily responsible for processing referrals from practice providers to specialists, hospitals and diagnostic centers ensuring that the facility and insurance provider requirements are met to ensure patients obtain required services in the appropriate setting. Also responsible for accurately validating patient information, verification of insurance coverage, and ensuring the patient's experience is best in class. Education - High School or equivalent Special Skills - Strong organizational skills; professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period. - Patient Access - Referrals Processes - Accurately and efficiently processes referrals to specialists, hospitals and diagnostic centers in accordance with physician orders processing referrals in a timely manner for required services in the most appropriate setting; coordinates the referrals with insurance providers so that financial liability to the patient is minimized. - Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to othe...