VIP Hospitality Casino Host

Job description

As a member of the VIP Hospitality team, your foremost role will be to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre-and post-trip planning. The VIP Hospitality Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. - Greets guests in the casino and participates in social events and special promotions - Uses sound judgment and makes decisions in accordance with established comp and expense guidelines - Fully empowered with comp authority - Handles difficult guests and situations in a calm, professional and prudent manner - Maintains close...