Shift Lead

Job description

DESCRIPTION: The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable. QUALIFICATIONS: - Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience - Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush - Assist the Store Manager in onboarding and training new team members - Develop effective working relationships with team members, identifying individual motivation factors - Proactively seek opportunities to increase individual and team sales - Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner - Ensure team members follow all health, safety, and sanitation guidelines - Serve as a keyholder, f...