VLT Supervisor

Job description

VLT Supervisor Directly reporting to the Manager of VLTs, the VLT Supervisor is responsible for monitoring and leading, on a specific shift, the daily VLT floor operations that include associated facilities within the area assigned. Ensures that the VLT customer receives exceptional customer service by all employees and the cleanliness of the VLT operations area is maintained. Essential Functions: - Creates and leads continuous customer service and team member workplace improvements and initiatives. - Maintains an upbeat and positive attitude everyday throughout the course of the entire assigned shift. - Upholds integrity of VLT Department Compliance and OSHA regulations. Insures safety rules are enforced and assists in training team members to do the same. - Always speaks positively about the company and fellow team members, especially in the presence of our front-line team - Supports VLT Managers in any assigned administrative responsibilities. - Rewards and recognizes team members for observed positive behavior. - Meets with the outgoing VLT Service Leader in assigned area and ensure that a thorough pass down of information between the shifts takes place. - Reviews daily break s...