Second Line Support Engineer

Job description

Does the idea of working on complex issues interest you? Do you pride yourself in providing excellent customer service? If so, then a Second Line Support Engineer role with us might be what you’re looking for. As part of our Customer Care team, you’ll be at the forefront of our business and providing support to our clients. Your days will be filled with… Troubleshooting, researching, and collaborating with peers to solve escalated customer incidents. Providing timely responses to assigned customer issues. Running technical testing according to protocols. Consulting with customers and colleagues to collect information needed and proposing solutions. Driving systematic and continuous improvement processes. Here at Ascom…: You’re not just a number, you’re a person with aspirations and that’s important to us. You can drive your own career and we’re here to help you do that by: Providing career progression through learning and development, internal opportunities, and being part of global and local initiatives and projects. But don’t take our word for it, just ask some of our team members who have been with us for over 20 years! Giving you a real-world, first-hand experience about what i...