Analyst, Technical Support

Job description

Dream is looking for an Analyst, Technical Support! We’re always looking for talented people to join our growing community. Dream’s Technical Services team is hiring a Technical Support Analyst to provide frontline support and deliver excellent user experience by troubleshooting and resolving hardware and software issues for our 600+ employees. You’ll support users in a Windows 11 and macOS environment, using our Microsoft stack (including SharePoint, Intune, Teams, and Microsoft 365/Office 365) and other business applications. In this role, you’ll join Dream Office Management Corp.—a real estate management division of Dream—providing technical services across all Dream businesses. Who Are You?: - You are a customer-focused problem solver who enjoys diagnosing and resolving technical issues; - You have strong troubleshooting skills across hardware, software, and operating systems; - You communicate technical concepts clearly to both technical and non-technical users; - You are comfortable working in fast-paced environments with competing priorities; - You take ownership of incidents and follow through to resolution; - You are detail-oriented and document issues, solutions, and proc...