Front Office Manager

Job description

Join the Source Hotel! If you're passionate about elevating member or guest experience and hold the required qualifications, we want to hear from you!. Your Role: We are currently seeking a Front Desk Manager to join and contribute to the success of the Source Hotel by creating positive experiences for every guest who visits the hotel by being welcoming, friendly, attentive, and supporting service staff during each dining engagement for excellent service. JOB OVERVIEW: Provide guidance and leadership to the Front Desk, ensuring consistent compliance with hotel policies, and quality guest service. Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs. REPORTS TO: General Manager ESSENTIAL JOB FUNCTIONS: 1. Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. 2. Interview, hire, train, recommend performance evaluations, resolve problems, provi...