Principal Product Manager

Job description

Job Description We need a skilled Product Manager to join our team, specializing in Sales and Support technology. The perfect candidate should excel in using AI to improve customer experience and boost business growth. Key Responsibilities: - Product Strategy and Vision: Craft, communicate, and advocate a distinct product vision and strategy for Sales and Support technologies, integrating AI to enhance customer engagement. - Market Research and Analysis: Undertake meticulous market research to uncover customer needs, market trends, and competitive landscape. Employ these observations to guide product development and positioning. - Roadmap Development: Build and maintain a detailed 4-quarterly product roadmap that aligns with business goals and customer needs. Prioritize features and improvements based on impact and feasibility. Present roadmap progress and insights to senior leadership and cross-functional collaborators. - Cross-functional Collaboration: Collaborate closely with engineering, UX designers, sales, legal, and support teams to ensure successful product development and launch. Facilitate communication, alignment and collaboration across distributed teams and geographies...