Customer Service Specialist, Control Tower

Job description

Job Req Number: 112560 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Control Tower in Melbourne. The position is responsible for handling shipments – from liaising with customers & suppliers in an effective and timely manner whilst directing, compiling, and completing the necessary documentation, to arranging transport and final invoicing. This position is required to ensure that all tasks are carried out in accordance with company and regulatory requirements to ensure operational efficiency, diligence, and compliance. Your typical day at DSV: Collaborate within the Cloud Services Centre of Excellence to deliver accurate, high‑quality work in line with SOPs, management directives, and customer requirements. Build and maintain strong relationships with internal and external customers, suppliers, and service providers locally and internationally. Plan, prioritise, and manage end‑to‑end transport and shipment activities using CW1...