Production/Office Manager

Job description

Benefits: - Dental insurance - Health insurance - Paid time off - Vision insurance About Us: Prism Specialty Restoration is a national leader in specialty contents restoration, helping families and businesses recover from fire, flood, and disaster. Our NC, Central VA & Tidewater franchise (located in Burlington, NC) operates three specialized divisions — Electronics & Appliances, Textiles & Soft Goods, and Art, Antiques & Collectibles — restoring items other companies would perhaps consider non-salvageable. We partner with insurance carriers, adjusters, contractors, and property owners to deliver fast, high-quality restoration with a compassionate touch. Learn more at prismspecialties.com. A Day in the Life: This is a hands-on leadership role for someone who thrives on logistics, problem-solving, and keeping teams on track. You will manage workflow from pack out through final delivery, supervise field and warehouse crews, and serve as the go-to escalation point for clients and staff. Customer Service: - Answer incoming calls and respond to client emails promptly and professionally - Keep customers informed of job status throughout the restoration process - Solicit and respond to cu...