Client Service Manager

Job description

Essential Job Functions: - Develops client service policies and procedures to ensure consistent client service and - satisfaction. - Troubleshoots and resolves nonroutine client complaints. - Resolves major problems with orders, delivery dates or service. - Establishes goals and metrics for the client service function and measures the team’s - performance. - Tracks client complaints or inquiries and recommends changes to improve client satisfaction. - May directly handle more complex inquiries or inquiries from critical clients. - Other duties as assigned Other Skills & Abilities: - Client Service skills - Quality Focus - Problem Solving - Freight Forwarding Knowledge - Documentation skills - Listening - Resolving Conflict - Ability to Multi-task Physical Requirements: - Talking, hearing and using hands to operate computer equipment - Vision abilities required by this job include close vision and the ability to adjust focus - Job may require extended sitting or standing, use of standard office equipment. Education & Experience: - High school diploma or GED required - Minimum seven years industry experience required - 6-7 years supervisory experience required CERTIFICATIONS AND LICE...