Assistant Manager
Dunkin' Donuts · Martinsburg, West Virginia, US
Summary The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great an...
Job description
Summary The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager. Responsibilities Include: Team Environment · Assist to recruit, hire, onboard and develop employees · Communicate job expectations to employees · Hold team members accountable for their behavior and performance, addressing concerns promptly · Support the development of team members Operations Excellence for Guest Satisfaction: · Create and maintain a guest first culture in the restaurant · Ensure all shifts are appropriately staffed to achieve guest service goals · Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws · Ensure Brand standards, recipes and systems are executed · Help prepare and complete action plans; implement production, productivity, quality and guest service standards · Review guest feedback and restaurant assessment results and im...