Customer Service Representative AU (m/f/d)

Job description

Your Mission: - Sales interaction with internal/post sale customers. - Processing quotes and orders. - Handling and resolving customer complaints.• Obtaining and evaluating all relevant information to handle enquiries and complaints. - Developing and building customer relationships. - Maintaining back orders. - Maintaining databases. - Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner. - Coordinating and maintaining records of repairs with manufacturing and outside contractors. - Generate ad hoc reports as needed - Follow up internal/external customer enquiries and respond within the company expectations. - Manipulating and understand Excel reports. - Keep records of customer interactions and transactions, record details of action taken. - Adherence to regulatory procedures in order to maintain ISO compliance. - Work in conjunction with the warehouse team, sales team and other internal stakeholders. - Administration back up as required; - other tasks or projects as required by the Customer Service Supervisor or Operations Manager. Your Talents: - Previous experience in customer service essential. - Wor...