Strategic Concierge Specialist (US Remote)

Job description

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Strategic Concierge Specialist is responsible for overseeing the performance of a HealthCare specific customer's Concierge program, ensuring the delivery of solution-driven results and customer service excellence to both internal and external customers. This role involves supporting key areas such as research, reporting, data tracking, change management, and managing effective communication and information flow. The Strategic Concierge Specialist plays a vital role in ensuring smooth operations, driving customer satisfaction, and continuously improving servi...