Team Lead Customer Support, Rural Counties

Job description

NorthKey Community Care is seeking a full-time Team Leader of Call Center Customer Support to oversee the daily operations of its customer support call center serving its multiple behavioral health outpatient offices in our rural counties in Northern Kentucky. Work Location: Rural Counties (Grant, Pendleton, Owenton, Gallatin, Carrollton General work hours are Monday-Friday from 8:00 a.m. - 5:00 p.m. on-site at the Williamstown office, with travel to other offices as needed. Perks & Pay: - Salary: 37,440.00 or $18 an hour. - Family and team-oriented work environment - Paid Time Off (PTO) accrued each year of employment (Two weeks in the first year) - 9 Paid Holidays - Individual and family health insurance, individual life insurance policy, and other insurance plans offered - HSA with Employer match up to $1000, depending on plan - 401(k) with employer match - Potential eligibility for Student Loan Forgiveness through the Public Service Loan Forgiveness Program - Company paid license reimbursement - In-service training - Professional liability coverage for clinical staff Qualifications: - Associate degree preferred. High School diploma or equivalent required. - Minimum 2-year exper...