Head of Customer Activation

Job description

Head of Customer Activation Location: New York, NY (4 days a week onsite) Team: Advanced Builder Team (ABT), Customer Success, & Operations Reports to: Chief Experience Officer: The Mission: At Flowcode , we are building the next generation of the internet: the Offline-to-Online ecosystem. We connect the physical world to the digital world instantly, providing brands and consumers with seamless, data-rich experiences. As the Head of Customer Activation , you are architecting the engine that drives immediate value realization. We are looking for a rare hybrid. A leader with a deep customer-first heartbeat and the analytical rigor of an Operations Research expert. You will treat the customer journey as a complex system to be modeled, optimized, and scaled. You will operate at the intersection of onboarding, product adoption, customer health, and scale. The mandate is simple: basics should just work. Customers should go live fast, adopt deeply, and expand usage without friction. If something feels manual, slow, or “2023,” you fix it. If product needs feel vague, reactive, or hard to prioritize, break them into clear user outcomes, define the smallest shippable steps, and align with th...