Service Desk Analyst

Job description

About ECI ECI is a leading global provider of managed services, cybersecurity, and business transformation for the financial services industry. We support more than 1,000 clients worldwide, representing over $3 trillion in assets under management. Our mission is to provide stability, security, and operational excellence—so our clients can focus on running their businesses. At ECI, our passion for technology is matched by our commitment to our people. We foster a culture of accountability, continuous improvement, and client-first thinking. Work model: Onsite role based in our New York office (with potential flexibility based on business needs). What You Will Do: - Provide Level 1 and Level 2 end‑user support for Windows‑based environments across multiple client locations. - Deliver an exceptional client experience, particularly during high‑impact or VIP incidents. - Triage, diagnose, and resolve incidents and service requests using ITIL‑aligned practices. Support and troubleshoot issues related to: - Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) - Exchange Online and email security - Endpoint performance, OS issues, and application errors - File access, permissions, restores,...