Store Supervisor VDOT

Job description

Overview The Store Supervisor ensures the shop meets customer service, inventory management, and paperwork meets expectations while supervising store personnel. This is an hourly position. Responsibilities: Provide quality customer service to include but not limited to the following: - Attention to detail - Meet and greet customers - Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities) - Answer questions regarding availability of parts - Ask appropriate questions to ensure correct parts are researched and provided - If necessary, inspect equipment in the shop to assist in parts research - Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc… to ascertain the necessary parts to procure - Answer all messages (phone/email) in a timely fashion - Contact appropriate vendors for pricing and to place orders - Inform customers when requested parts are available - Contact Counter/Driver personnel to perform emergency parts pick ups, as required - Provide past sales research as requested, utilizing the inventory system - Check parts availab...