Operations Supervisor

Job description

Role of the Operations Supervisor Responsible for supervising operations personnel and routing drivers and monitoring work to ensure efficient and effective operations. Essential Responsibilities: - Assigns employees to routes and special pickups for timely services. Assigns employees to balance workload. Arranges alternate coverage of service in case of employee absence or equipment failure. - Ensures the accountability of route completions. May analyze routes, make recommendations, and implement routing changes. - Monitors work to ensure efficient and effective operations. Observes collection practices on the routes and enforces safety policies and procedures. - Resolves, with drivers as appropriate, customer service problems, ensures extras and overlooks are picked up and responds to complaints of unsatisfactory service. Investigates and resolves customer inquiries and complaints. May include responding to and corresponding with jurisdictional staff. - Recommends rate adjustments and how to resolve billing disputes. With management approval, may make rate adjustments and resolve billing disputes. - Generates and analyzes operational reports and make recommendations as appropriat...