Caesars Rewards Lead Representative- Full Time (Harrah's Ak-Chin Casino)

Job description

JOB SUMMARY: Assists Caesars Rewards Supervisors supervise the Caesars Rewards Center and bus greeting function. Updates and monitors customer information records to accurately reflect customer profiles. HOW YOU WILL CREATE THE EXTRAORDINARY: Oversees the day-to-day shift activities of Caesars Rewards. Achieves planned levels of CSA CaesarsRewards scores. Monitors Caesars Rewards input quality (mailable addresses) monthly. Trains and motivates staff to provide superior customer service. Maintain/update a variety of Total Rewards reports. Is responsible for developing Caesars Rewards Department to its fullest potential, which includes staffing, training and developing employees. Monitors and develop a checklist of daily operational procedures. Monitors and reports on the bus line program processes. Monitors uniform and conduct standards for Rewards area. Acts as a role model to other employees. Always presents self as a credit to Harrah’s and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Assists in the supervision of the bus greeting and de-greeting functions. High school diploma or GED requ...