Customer Service Manager

Job description

Position Overview The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store. Job Description: Availability : Open: Shift : Morning, Day, Evening (Varies Per Store Needs) Schedule : Available Upon Interview Job Type : Full-Time Description: - Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels - Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible - Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance, and ensuring shrink control procedures - Selection, training, development, and scheduling of front-end associates - Complete all necessary paperwork relating to the Department - Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanit...