Professional Services Engineer

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance. Roles and Responsibilities: - Install, configure, upgrade, and deploy NICE products and platforms at customer sites. - Apply hotfixes, service packs, and other product updates in alignment with NICE best practices. - Participate in commissioning, testing, and certification activities during project delivery. - Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activ...