Lead Server

Job description

Benefits: Summary The Lead Server is a key hourly leader responsible for supporting store-level operations, ensuring a 5-Star Guest experience, and assisting the Store Manager in leading shifts. This role not only serves guests but also guides the team, oversees operational flow, and ensures brand standards are maintained. The Lead Server helps onboard and develop newer Squad Members, supports training and coaching, and ensures smooth, efficient operations during assigned shifts. As a part-time, non-exempt role, the Lead Server provides frontline leadership, serves as a role model for service and operational standards, and supports a safe, clean, and positive work environment. Essential Functions · Lead shifts by modeling 5-Star Service and ensuring all Squad Members deliver exceptional guest experiences. · Support the Store Manager in coaching, training, and guiding team members during shifts. · Conduct daily pre-shift huddles (Chill Chats) and communicate key priorities from the Launch Pad. · Assign team tasks and floor positions to maintain operational efficiency during peak periods. · Foster a positive, respectful, and collaborative team environment. · Maintain professional com...