Hospitality Specialist (Housing Operations Professional III)

Job description

Position Summary San Diego State University is seeking a highly organized and service-oriented Hospitality Specialist to lead housing hospitality operations within the Office of Housing Administration. This role manages conference services, front desk operations, guest services, and specialized housing programs while ensuring high-quality service, operational efficiency, and strong campus partnerships. Key Responsibilities: - Housing Operations Management - Oversee hospitality programs, including summer conferences, guest housing, front desk operations, tours, events, and meeting space management. - Manage complex housing programs (e.g., reservations, exemptions, lotteries, events) while ensuring alignment with financial, operational, and strategic goals. - Serve as primary contact for clients and partners; coordinate logistics, contracts, scheduling, and vendor services to support revenue and efficiency. - Resolve complex service issues and emergencies, ensure policy compliance, and recommend process improvements to enhance operations. - Leadership & Training - Lead and supervise professional staff, student employees, and front desk teams; provide training and ongoing development....