Tier 2 Support Engineer

Job description

At Aristocrat, we bring happiness to life through the power of play! As a Tier 2 Support Engineer, you will play a crucial role in delivering flawless technical support to our operators and partners, ensuring outstanding customer happiness. This role is vital to our mission of providing world-class gaming experiences and maintaining the high standards our players have come to expect. Joining our ambitious team means you'll be part of a dynamic environment where innovation and collaboration drive success. If you're determined to make an impact and thrive in a fast-paced setting, this opportunity is for you! What You'll Do: - Deliver Tier 2 technical assistance to operators and partners through Zendesk and emails by diagnosing and fixing production problems. - Analyze symptoms, logs, alerts, and system behavior to identify and address issues. - Set up and configure production and pre-production systems, working closely with DevOps and development teams. - Collaborate with operations and product teams for seamless product rollout. - Investigate issues related to video broadcasting technologies. - Monitor systems and respond to alerts promptly. - Build, update, and maintain technical d...