Director, Customer Experience, Global Business Services (GBS)

Job description

About AstraZeneca At AstraZeneca, we work together across global boundaries to make an impact and find answers to challenges. We do this with the utmost integrity even in the most difficult situations because we are committed to doing the right thing. In Global Business Services (GBS) , we dare to change the way we work—we are brave, resilient, and take smart risks with a focus on simplifying the way we work. Through our global scale and diverse services, we look to drive value through excellence in delivery, innovation, and expertise. Role Summary: The Director, Customer Experience (CX) is a strategic, high-impact individual contributor role that shapes and drives the CX agenda across GBS and establishes a scalable CX operating model. This position plays a pivotal part in strengthening GBS as a trusted business partner of choice by enhancing customer perception, increasing advocacy, and directly contributing to new business opportunities and productivity targets. Working closely with the Service Towers and GBS Leadership, the role converts customer insight into actionable plans, delivering measurable business outcomes enabled by CX platforms. Ready to influence how a global organi...