Senior Business Analyst

Job description

Senior Business Analyst (2 Positions) Fixed Term Contract - up to 31.03.2027 Secondment Opportunities Available for BCC employees Fixed term contract opportunities available for employees under a Section 188 Grade D - £45,091 – £53,460 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week: Join the Customer Experience Programme – Are you passionate about transforming services and putting customers at the heart of everything we do? The Customer Experience Programme is offering exciting secondment opportunities for colleagues who want to be part of a dynamic team driving change across Birmingham City Council. This programme is central to our ambition to deliver excellent customer service for everyone in Birmingham. We’re redesigning services, consolidating support functions, improving customer experience, driving channel shift, efficient customer contact through several access channels and embedding a culture of continuous improvement. Whether it’s through smarter use of data, more joined-up services, or human-centred design, we’re committed to making every interaction with the council efficient, consistent, and customer-focused. Th...