Sr. Client Service & Product Support Specialist

Job description

ADP is hiring a Senior Client Service - Product Support Specialist -- Tax. This position is hybrid, working in the office 3 days a week, and 2 days a week from home. If so, this may be just the opportunity you've been searching for! In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients. - Are you ready to join a company offering career advancement opportunities throughout your career journey? - Do you want to join a company with award-winning training and...