CUSTOMER SERVICE REPRESENTATIVE II

Job description

ARIZONA BARBERING AND COSMETOLOGY BOARD: The Arizona Barbering and Cosmetology Board's mission is to protect the public's health and safety by licensing qualified schools, establishments, and individuals, and ensure compliance with state statutes and regulations. CUSTOMER SERVICE REPRESENTATIVE II Job Location: 1740 West Adams Street Phoenix, Arizona 85007: Posting Details: Hourly Pay Rate: $18.50 Grade: 15: This position will remain open until business needs are met Job Summary: This position will be responsible for answering and handling general information calls to the Arizona Barbering & Cosmetology Board. Call types include licensing, payment, and compliance questions. This position may be available for remote work within Arizona (1 day per week in the office/hoteling, Wednesdays). Job Duties: - Perform research and accurately enters data in the Cosmetology and Barber database - Consults with leaders to ensure information provided to callers is accurate - Answers incoming calls to the Arizona Barbering & Cosmetology Board - Provides accurate, high quality responses to questions and inquiries - Call types include licensing, payment, and compliance questions Knowledge, Skills &...