Full Time - Fulfillment Team Lead - Opening
Lowe's Companies, Inc. · Sioux Falls, South Dakota, US
Key Responsibilities - Coach and model service excellence through accurate and high quality picking, staging, and order validation. - Respond to customer and...
Job description
Key Responsibilities: - Coach and model service excellence through accurate and high quality picking, staging, and order validation. - Respond to customer and associate questions, resolve issues, and escalate when needed. - Balance service, administrative, and maintenance tasks with fulfillment responsibilities. - Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside. - Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively. - Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation. - Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards. - Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements. - Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed. - Powered Equipment Certification: Counterbalance Forklift, Order Picker, an...