Walkup Help Desk Desktop Specialist

Job description

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. Walkup Help Desk Desktop Specialist is responsible for being the face of the organization and providing world-class customer service to all personnel seeking assistance. They will attempt to repair, install, and configure; hardware, software, and network devices. Walkup Help Desk Desktop Specialist will direct customers to personnel and offices outside their area of responsibility and deploy and receive assets with ticket and work o...