Field Technical Support

Job description

Field Technical Support Description -: Job Summary: As an HP Indigo Customer Success Engineer, your primary responsibility is to deliver expert technical services, including diagnosing and repairing HP Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites. Beyond core service, you play a key role in driving customer success by providing value-added services such as: Onboarding and startup visits to help customers ramp up quickly and confidently. On-press training and coaching to build operator skills and maximize press capabilities. You will also leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support. This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long-term satisfaction and business success with HP Indigo solutions. Responsibilities: Field Engineer Duties: Install and commission HP Indigo digital presses at customer locati...