Exceptions Analyst

Job description

EXCEPTIONS ANALYST Department: Synergy: Location: Hybrid (In office Tuesday, Wednesday, and Thursday) Wage: $14.50: Overview: The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!! Responsibilities: As an Exceptions Specialist, you will: - Research and resolve anomalies in utility provider bills. - Communicate with utility providers and clients through email and on the phone. - Determine the best course of action to resolve issues and contacting the necessary party. - Detect inefficient processes and find innovative solutions - Medium phone usage-outbound calls with providers and clients, 25% of your day. Qualifications: As an Exceptions Specialist, you will also be eligible for performance-based bonuses. - Attention to detail - Ability to explain complex ideas, both verbally and written, using clear, professional language - A...