Patient Engagement Specialist

Job description

Description This is a hybrid position that supports occasional in-person outreach in the Louisville, KY area. As the Patient Engagement Specialist, you will be the first contact for many of ConcertoCare’s patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements. - 8 am to 5 pm Monday thru Friday EST or CST - Monthly Bonus Incentive - Competitive Salary - Excellent Work/Life Balance - 15 days of PTO and 3 Floating Holidays - 8 paid holidays yearly - Medical, Dental, Vision and 401k What you will do: - Engage patients via telephone in a friendly, supportive, and professional manner - Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates - Self-manage outreach work queue - Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems) - Schedule patient appointments when successful outreach - Answer inbound calls to support and engage with new patients -...