Builder - Product Operations

Job description

The Opportunity: You will be on the front lines planning, directing, and coordinating the day‑to‑day and strategic operations that power Reevo’s product and customer experience. This role owns the operating rhythms, policies, and cross‑functional execution that accelerate onboarding, improve service quality, and translate customer insights into scalable processes—while ensuring we meet budget, quality, and timeline commitments. We care a lot about building a strong in-person culture, and we’re very much in build mode. We expect the team to be in our SF office five days a week — that’s important to how we operate and scale right now. Who You Are: Product Savvy Operator: You quickly become an expert across all product modules, deeply understanding their intricacies and interactions, to deliver customer value. Customer-Centric Leader: Obsessed with delivering exceptional customer experiences, you design operational processes that delight customers and scale. Operationally Creative: You identify and implement practical operational stopgaps ("ops hacks") to address immediate product gaps while orchestrating long-term solutions. Voice of the Customer: You adeptly represent customer needs...