Account Management Lead

Job description

Job Purpose: Lead and manage a team of Account Managers/Junior Account Managers, delivering against the strategy to meet First Mile’s ambitious growth and retention plans for its B2B customer portfolio. Build, expand and maintain key customer relationships, leveraging commercial value with strategically important large customers. Ensure customers are amazed by exceptional account management, delivering against their sustainability goals, presenting and delivering innovative projects and can clearly recognize the value of their First Mile partnership. Key Accountabilities: Motivate, manage and develop team: Provide effective leadership and management to the team, providing coaching and development to improve skills and end results as well as moving the team up the development ladder. Retention & Growth: Responsibility for portfolio planning and risk management, ensuring First Mile achieves industry leading customer retention. Build creative value led propositions to ensure growth opportunities are maximised and sales targets are met or exceeded, with strong margins. Strategy & Ownership: Contribute to the longer-term business strategy and service solution, using customer and market...