Security Consumer Support Specialist

Job description

Job Summary With a direct focus on offering exceptional hospitality, provides dynamic customer service working in a "dual" security services officer/patient services representative role serving as a facility welcome space ambassador. Supports the organization's modernized patient registration strategy by promoting increased self-serve, patient registration electronic check-in device utilization while providing routine and on-demand security services. Essential Functions: Performs best in class customer service while maintaining the safety and well-being of employees, patients and visitors in highly visible facility welcome spaces and patient waiting area(s). Enforces applicable safety and security policies to deter violent behavior and criminal acts. Responds to violent or criminal behavior, as necessary. Serves as a facility welcome space ambassador, triaging patient and visitor questions and concerns, offering accurate information, guidance, and directions, and/or referring individuals to team members who are most qualified to help. Assertively, but compassionately promotes the use of facility pre-arrival, mobile arrival confirmation, and facility welcome space, self-serve patien...