CNB Bank, Collections Specialist

Job description

Description Collaborates with borrowers to achieve the primary objective of acquiring payment on delinquent loans. Makes determinations based on customer contact as to the collectability of loans and recommends appropriate next steps to AVP Collections. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES: - Delinquency Management & Customer Engagement - Bankruptcy Case Handling - Foreclosure & Loss Mitigation Oversights - Floor Plan Audit Coordination - Portfolio Risk Assessment & Reporting ATTITUDES: Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating: - Respect – treats borrowers with dignity regardless of their financial situation, avoiding judgmental language or tone, listens actively to understand the root causes of delinquency – whether it’s a job loss, medical hardship, or other life events. - Client Focus – prioritizes solutions that align with both the institutions recovery goals and the borrower’s ability to repay, offers fle...