IT Service Desk Technician – Tier 1

Job description

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. We're looking for a talented IT Service Desk Technician to join our team in Washington, DC . This position will support a complex government client and will provide first-level IT support in a ServiceNow-based environment. In this role, you will serve as an initial point of contact for users, assist with common technical issues, and help ensure a positive support experience across a secure enterprise environment. Work Location: Onsite – Work from one of our office locations. Clearance: Must be US citizen with the ability to obtain a Secret security clearance. Primary Roles and Responsibilities: - Respond to user requests via phone, email, portal, and walk-up support - Create, update, and manage tickets in ServiceNow - Troubleshoot password resets, account access issues, Microsoft 365 issues, and VPN connectivit...