Director, PEO Partner Management

Job description

The Director, PEO Partner Management is responsible for leading the management and performance for assigned strategic I&T partner(s). This role acts as the primary liaison between internal stakeholders and strategic partner(s), ensuring alignment with business objectives, driving mutual value, and optimizing partner performance. The Director, PEO Partner Management fosters strong, collaborative relationships, implements standardized governance, and is accountable for the continuous improvement of partner engagement, service delivery, and issue resolution. The Director, PEO Partner Management also facilitates measurement, validation, and reporting of strategic partner SLAs and performance related metrics. The role is central to the evolution from a fragmented, asset/process-based approach to a unified, service-oriented operating model. - Reports to: Executive Director, I&T Partner Ecosystem Office (PEO) - Direct Reports: None (operates in a matrixed environment, collaborating with the PEO team and relevant business and IT stakeholders) Main Responsibilities and Accountabilities: Strategic Partner Relationship Management - Lead management of strategic IT partner(s), ensuring their ac...